Following a familiar cycle, the marketplace has reached the point where collaboration technology (from video conferencing to social networking to web meeting software) abounds, and the human adoption curve lags behind. To the frustration of their managers and I/T, people can be remarkably resistant to adopting new technology. This blogger has an interesting suggestion: wait to introduce a collaboration tool to a work group until it recognizes that something is needed to get beyond a roadblock and move forward. That’s the moment the group will be most receptive to new approaches and technology. In his words, “put practice and process before tools”. That is always sound advice, however you choose to incorporate technology.
http://www.anecdote.com.au/archives/2006/09/why_people_don’t.html
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